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These Two Customer Service Formulas Can Improve … – Forbes
https://www.forbes.com/sites/micahsolomon/2017/11/15/two-customer-service-expert-formulas-that-can-improve-service-performance-100/#:~:text=At%205%20feet%3A%20Smile%2C%20with,where%20you%20encounter%20the%20customer.
10 and 5 Staff Rule | Hospitality 101 – Coyle Hospitality
https://www.coylehospitality.com/hotels-resorts-inns/what-is-the-10-and-5-staff-rule/
Simply explained, the 10 and 5 Rule suggests that anytime a guest is within ten feet of a staff member, the staff member should make eye contact and warmly smile to acknowledge the oncoming guests.
How to Increase Your Likeability: The 10/5 Rule – Right Attitudes
https://www.rightattitudes.com/2016/12/16/the-10-5-rule-customer-service/
Dec 16, 2016 – Air India Maharajah illustrating the 10/5 Rule of Customer Service … Whenever a staff member is within ten feet of a guest, the staff member …
How Using The 10-5 Rule In Banking Sets A Cultural Tone …
https://csbcorrespondent.com/blog/how-using-10-5-rule-banking-sets-cultural-tone
Aug 6, 2018 – When you are within five feet, you acknowledge them verbally with a “Hello,” “Good Morning,” or … 10-5 Rule for Bank Customer Service.
The Ten Foot, Five Foot Rule – With a Twist – Shep Hyken
https://hyken.com/customer-experience-2/ten-foot-five-foot-rule-twist/
Jun 25, 2012 – It’s Customer Service 101. It is a very basic concept or strategy that you may be familiar with, except I have a twist on this, so please read on!
Marriott employees get to know their inner guest – Skift
https://skift.com/2013/04/20/saturday-marriott-employees-get-to-know-their-inner-guest/
Apr 20, 2013 – We don’t know if customer service at the Tampa Airport Marriott is as … Then, when the subject comes within 5 feet, the employee should smile and say hello. It’s called the “15/5 rule,” and employees must apply it to each other …
Using the 10-Foot Rule to Increase Your Likability – Butler Street
https://www.butlerstreetllc.com/post/2018/04/29/using-the-10-foot-rule-to-increase-your-likability
Apr 29, 2018 – At 10 feet, acknowledge the customer with eye contact and at 5 feet, greet the … It isn’t enough to just have a rule, or customer service guideline …
How the 10-Foot Rule Can Help You Win Customers
https://www.entrepreneur.com/article/236762
Aug 26, 2014 – Keep in mind, you are not only in the business of providing a service or product to your customers, you are also in the self esteem and “feel good” …
Hospitality Principle: The 10/5 Rule – Kelley Jones Hospitality
https://kelleyjoneshospitality.com/hospitality-principle-the-105-rule/
May 6, 2015 – True hospitality of warm, personal and engaging guest service can only … In my career, I have found that the 10/5 Rule is the single best practice to deliver true hospitality. … And when they are five feet from a guest, they verbally greet. … outside Las Vegas for many years what customer service is, but you …
10 & 5 Rule of Hospitality – Your Brand Voice
https://yourbrandvoice.com/10-5-rule-of-hospitality/
Jul 21, 2013 – The rule was a basic you put yourself on a path to providing exceptional customer service and being a great teammate. … At approximately five (5) feet our team members should acknowledge the guest(s) with a nod or …
The 10 and 5 Rule — Jeff Toister
https://www.toistersolutions.com/blog/2013/1/1/the-10-and-5-rule
Jan 1, 2013 – The 10 and 5 rule is famous in the hospitality industry as a simple reminder to … When customers are 5 feet away from you, greet them verbally. … It creates a ‘customer service zone’ around you that makes you more …
How to Implement the 10 and 5 Rule in Nursing Homes …
https://www.icontracts.com/how-to-implement-the-10-and-5-rule-in-nursing-homes/
Apr 25, 2018 – The rule dictates that when a staff member is 10 feet from a guest, the staff smiles and makes direct eye contact, and when they are within five feet …