If you have questions or run into technical issues while using Mailchimp, you can access our guides and tutorials for self-guided instructions and troubleshooting tips. We also provide additional support via chat or email, depending on your payment plan.
In this article, you’ll learn how to contact our Support team and find resources to help you with your Mailchimp account.
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View your support options
Support options vary depending on which type of payment plan you have. If you have any paid plan, you can contact Support via chat or email. If you have a Premium plan, you have access to phone support. Some teams, such as Billing and Compliance, are available through email only.
| Ask Helpbot | Email Support* | 24/7 Chat Support | Weekday Phone Support (9am-5pm ET) | |
|---|---|---|---|---|
| Free plans* |  | |  | |
| Paid Legacy Plans | | | | |
| Pay As You Go | | | | |
| Marketing Essentials | | | | |
| Marketing Standard | | | | |
| Marketing Premium | | | | |
| Websites & Commerce Core | | | | |
| Websites & Commerce Plus | | | | |
* To help you get started, we provide 30 days of free email support and access to our AI chatbot for new Free accounts. Our chatbot helps surface the self-help articles you need quickly.
Access the guides and tutorials
Use our comprehensive guides and tutorials to self-guide through features and keep moving forward without any wait.
To access the guides and tutorials from your account, follow these steps.
- Click the Help icon.
- Type in a keyword to search for related articles.
How to contact technical support
To get help, log in to your account to chat with us, send us an email, or receive self-paced guidance. When you log in, we’re able to personalize your support experience.
To contact our support team from your account, follow these steps.
- After you’ve logged in, click the Help icon.
For Premium or Legacy Pro accounts, support is available within the Priority Support section. - Click Ask Helpbot for self-paced guidance, Email us to send an email, or Chat With Us to open a live chat.
Note: If you’re logged in but you don’t see the contact buttons, that means your account doesn’t include access to our support options.
All you need to do is fill out the required fields and submit your question. We’ll get back to you soon.