Contents
Official 15 5 Rule Customer Service:
10 and 5 Staff Rule | Hospitality 101
https://www.coylehospitality.com/hotels-resorts-inns/what-is-the-10-and-5-staff-rule/
If you are looking for more 15 5 rule customer service information, We provides a quick way to resolve your issue, please check our links below:
Marriott employees get to know their inner guest – Skift
https://skift.com/2013/04/20/saturday-marriott-employees-get-to-know-their-inner-guest/
Apr 20, 2013 — It’s called the “ 15 / 5 rule ,” and employees must apply it to each other as well as those they serve. Everyone who visits the 298-room hotel is an …
Customer Service Through Founding and Guiding Principles
https://www.govloop.com/community/blog/customer-service-through-founding-and-guiding-principles/
Apr 25, 2013 — 15 / 5 rule : When a guest is within 15 feet their presence should be acknowledged through some means whether a smile or head nod. Similarly, when …
Tampa Airport Marriott employees serve guests — and each …
https://www.tampabay.com/news/business/tampa-airport-marriott-employees-serve-guests-8212-and-each-other/2115154/
Apr 11, 2014 — It’s called the ” 15 / 5 rule ,” and employees must apply it to each other as well as those they serve. Everyone who visits the 298-room hotel is an …
The 15 / 5 rule – HotelAnorak
http://hotelanorak.blogspot.com/2017/09/the-15-5-rule.html
Sep 29, 2017 — Simply: When we are 15 feet from a guest – we smile and make direct eye contact. Holding that smile and eye contact as the guest approaches, we …
How to Increase Your Likeability: The 10/5 Rule – Right Attitudes
https://www.rightattitudes.com/2016/12/16/the-10-5-rule-customer-service/
Dec 16, 2016 — The 10/ 5 Rule , also known as the “Zone of Hospitality Rule ,” is a well-known guiding principle for extending courtesy to customers in the …
The 10 and 5 Rule – Jeff Toister
https://www.toistersolutions.com/blog/2013/1/1/the-10-and-5-rule
Jan 1, 2013 — When customers are 10 feet away from you, use a non-verbal greeting such as a smile or a wave. · When customers are 5 feet away from you, greet …
What is the customer service 10 foot rule? – BioSidmartin
https://biosidmartin.com/what-is-the-customer-service-10-foot-rule/
Oct 20, 2020 — What is the 15 5 rule hotel? … The worker should acknowledge the visitor’s presence, usually with eye contact, a friendly nod or some other …
These Two Customer Service Formulas Can Improve … – Forbes
https://www.forbes.com/sites/micahsolomon/2017/11/15/two-customer-service-expert-formulas-that-can-improve-service-performance-100/
Nov 15, 2017 — At 10 feet: Look up from what you are doing, and acknowledge the customer with direct eye contact and a nod. At 5 feet: Smile, with your lips …
The Ten Foot, Five Foot Rule – With a Twist – Shep Hyken
https://hyken.com/customer-experience-2/ten-foot-five-foot-rule-twist/
Within ten feet or so of a customer , you should acknowledge them with a facial expression. I add to that, it should be a smile! And within five feet or so of …
How to Implement the 10 and 5 Rule in Nursing Homes
https://www.icontracts.com/how-to-implement-the-10-and-5-rule-in-nursing-homes/
Apr 25, 2018 — The 10 and 5 rule is a simple guideline that is widely used in the hospitality industry. The rule dictates that when a staff member is 10 …
Hospitality Principle: The 10/5 Rule
https://kelleyjoneshospitality.com/hospitality-principle-the-105-rule/
May 6, 2015 — It’s quite simple—I train my staff that when they’re 10 feet from a guest, they smile and make direct eye contact. And when they are five feet …
Using the 10-Foot Rule to Increase Your Likability – Butler Street
https://www.butlerstreet.com/post/2018/04/29/using-the-10-foot-rule-to-increase-your-likability
Apr 29, 2018 — 1. A warm and sincere greeting. Practice the 10- 5 rule . At 10 feet, acknowledge the customer with eye contact and at 5 feet, greet the …