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3 Reasons Why Customer Service At The DMV Has A Bad …
http://customerservicelife.com/3-reasons-customer-service-dmv-bad-reputation/
Jun 10, 2016 – The DMV is a government funded agency. … Each state oversees their own DMV system, which means that some states may have better self-service websites, call centers or branch offerings than other states. The CA DMV only has one toll-free number to call, resulting in Los Angeles-style traffic phone jams.
Why do people in the USA hate the DMV so much? – Quora
https://www.quora.com/Why-do-people-in-the-USA-hate-the-DMV-so-much
Jul 19, 2015 – Basically, we are getting the government departments that we pay for. This is made worse by how the people working at the DMV get treated. If they’re surly and unhelpful, its because they’ve had angry customers yelling at them since they got into work that morning.
Why is the DMV so bad? : NoStupidQuestions – Reddit
Jun 23, 2016 – Not American, so I’m wondering why the DMV is always the go-to example of poor … It is getting better with more and more services being offered online or via kiosks. … I walked past an elderly lady in the store today, and during her phone …
Will DMVs Ever Improve The Quality Of Customer Service?
https://medium.com/now-about-the-u-s-a/will-dmvs-ever-improve-the-quality-of-customer-service-76216a9473c7
Jun 11, 2014 – Poor customer service, long lines, crowded rooms and complicated rules/procedures, are only some of the issues that give the DMV such a bad …
Driving Californians Crazy: The Department of Motor Vehicles …
https://www.independent.org/publications/article.asp?id=11705
Jan 29, 2019 – The problem got so bad that some newspapers printed DMV survival guides … an audit of the DMV’s technology systems and customer service.
REAL ID prompts California DMV makeover aimed at long …
https://www.usatoday.com/story/news/nation/2019/07/24/real-id-prompts-california-dmv-makeover-aimed-long-lines-bad-tech/1816766001/
Jul 24, 2019 – California DMV gets makeover designed to tackle long lines, faulty computer … against the DMV for its sub-par customer service, wait times that can … was so unhelpful,” says John Silvey, adding that “what looked really bad” …
5 Customer Service Lessons from the Department of Motor …
https://www.skipprichard.com/5-customer-service-lessons-from-the-department-of-motor-vehicles/
May 8, 2013 – The DMV feels like a trap. We were told we couldn’t leave. “If your number is called and you’re not here, that’s too bad. You have to start over.
California DMV draws criticism over misleading wait times …
https://www.sacbee.com/news/politics-government/capitol-alert/article215605210.html
California DMV customers angry over rising wait times. SHARE … “(The wait times) were going to be bad, so I …
Why Do People Hate The DMV So Much? – Business Insider
https://www.businessinsider.com/why-do-people-hate-the-dmv-so-much-2013-10
Oct 22, 2013 – When I asked my Twitter followers why people hate on the DMV so much, … agency into one that provided a non-horrible customer experience.
Who's Afraid of The DMV? – Governing
https://www.governing.com/topics/transportation-infrastructure/Whos-Afraid-of-The-DMV.html
DMV horror stories were damaging the reputation of the entire state government. … from the counters so clerks won’t be interrupted while helping customers. … “We all knew we had a bad reputation,” says Pellegrino, “and that something had to be … Witt acknowledges that customer service remains inconsistent among the …
DMV Wants Your Feedback – California DMV – CA.gov
https://www.dmv.ca.gov/portal/dmv/detail/!ut/p/a1/nVHLboMwEPwajmjXPBJztNoUAi1pi_KwL5YBJ6UChxRK-_mFRsotqtI9rHak0czuLAjYgTBqqA6qr45G1RMWM5ks7xckCjEJ_UeGLImi1WaxccLAhS0IEIXp2_4NeNkMsjiaXpte6s7CEVvYfubjaPRX96Hry0AcCx0kjkQyKbRFVQJXvrv3nILYufYK23Po3g7I2GgQFMrLvZyUOLFrZQ7AdQccuJjLYImU0AyTVZbOkbE4IrH3jMEDgexG8bPgtXv92Vlwe_ckX9aL15F9WeU2n_ivXHfAq_fTSbAx3SnR7x52_4z390WjG14phpBpA23TULeRaWorTl2_HlrKfgApokNh/
Jan 24, 2012 – Sacramento -In a continuing effort to improve customer service and satisfaction, … “We take the opinions of our customers very seriously”.
Assessing the Performance of Virginia's DMV – jlarc
http://jlarc.virginia.gov/pdfs/reports/Rpt474.pdf
DMV provides a wide array of services to Virginia residents and businesses: … sociated with options such as (i) closing or regionalizing customer service centers.