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A history of customer service – The Olark Blog
https://blog.olark.com/the-history-of-customer-service
1876: Alexander Graham Bell patents the electric telephone. Customer service takes a leap forward as customers can avoid having to travel long distances for …
History of Customer Service: An Overview – Hoory
https://www.hoory.com/blog/history-of-customer-service
Mar 24, 2022 — 1876: Alexander Graham Bell, who invented the telephone in the Industrial Revolution, single-handedly changed the entire course of communication …
The Good, the Bad and the Ugly: A History of Customer Service
https://lucidworks.com/post/the-history-of-customer-service/
Jul 15, 2021 — Everything changed when our good friend Alexander Graham Bell invented the telephone in 1876. The beginnings of an industry. The world was …
The Complete History of Customer Service Operations – Eventus
https://eventusg.com/2021/10/26/the-complete-history-of-customer-service-operations/
Oct 26, 2021 — The 1960’s: The Call Center … Call cen t er s w er e launched in the early 1960s as a sales t ool, but ne w t echnology in this ar ea soon allo …
A Brief History of Customer Support – Swat.io
https://swat.io/en/engage/a-brief-history-of-customer-support/
Mar 31, 2015 — 1888: Almon Strowger invented the electromechanical automatic telephone exchange. As a consequence, by 1894 customers could directly contact …
The Evolution Of Customer Service – Forbes
https://www.forbes.com/sites/blakemorgan/2016/04/18/the-evolution-of-customer-service/
Apr 18, 2016 — For the consumer it can feel like the brand is hiding behind bad customer service technology. Examples? On the phone tree pressing zero does …
Stroll Down Memory Lane – The History of Customer Service
https://www.ameyo.com/blog/stroll-down-memory-lane-the-history-of-customer-service/
Nov 29, 2016 — Starting from the early 1800s to late 90s the era of customer services saw a swift change, with emerging technologies and newer trends. Early …
Customer service – Wikipedia
https://en.wikipedia.org/wiki/Customer_service
Customer service is the provision of service to customers before, during, and after a purchase. This makes it an important part on the value chain of …
The History of Customer Service & Customer Care Experience
https://atton-institute.com/library/the-history-of-customer-service-customer-care.html
Customer care hasn’t started today or in the early 1990s. It is a phenomenon that started carving its own niche much earlier until 1760 when it started getting …
The history of customer service | Online Factory
https://onlinefactory.asia/news-about-outsourcing/the-history-of-customer-service/
Feb 22, 2021 — In 1876, “ customer service officially began” by telephone when Alexander Graham Bell invented the telephone. Customer service took a high …
How Customer Service Has Changed Over The Last 200 Years
https://omq.ai/blog/customer-service-history/
Feb 2, 2021 — Let’s start by celebrating roughly 200 years of needing customer service . We are grateful to the pioneers, but we should also be glad that we …
The evolution of customer service technology – WhosOn
https://www.whoson.com/customer-service/the-evolution-of-customer-service-technology/
Back in ’72, Ray Tomlinson was credited with inventing email. Although the internet was not yet a household commodity, email was set to become the primary …