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Customer Service Facts – Customer Service Manager Magazine
https://www.customerservicemanager.com/customer-service-facts/
Source: the White House Office of Consumer Affairs, Washington, DC. Happy customers who have their problems resolved will tell 4-6 people about their positive …
Customer Service Statistics that Prove You Need to Invest in …
https://sharpencx.com/blog/customer-happiness-customer-service-statistics/
The White House Office of Consumer Affairs found that a dissatisfied customer tells between 9 to 15 people about their poor experience. And, nearly 13 percent …
75Customer serviCe Facts,Quotes & statistics – Quality …
http://qualitymanagementinstitute.com/images/hrsolutions/Help-Scout-CustomerService.pdf
For every customer who bothers to complain, 26 other customers remain silent. FACt. Source: White House Office of Consumer Affairs. The Takeaway. Customer …
15 Statistics That Should Change the Business World
https://beyondphilosophy.com/15-statistics-that-should-change-the-business-world-but-havent/
White House Office of Consumer Affairs. Happy … 55% of customers would pay extra to guarantee a better service – Defaqto research.
CSAT stat of the month | An Unhappy Customer Tells
https://www.customerthermometer.com/customer-satisfaction/csat-stat-of-the-month/
White House Office of Consumer Affairs. The reason for the … A customer service alert system can be hugely beneficial in this scenario. If you're …
Most Common Customer Service Complaints And How to …
https://www.setmore.com/blog/monsters-customer-service-tickets/
“News of bad customer service reaches more than twice as many ears as praise for a good service experience.” – White House Office of Consumer Affairs.
What bad customer service costs you – UseDesk
https://usedesk.com/blog/bad-customer-service-cost
Customer is worth up to 10 times as much as their first purchase. Source: White House Office of Consumer Affairs. 4. 60-70%. Is the probability of selling to an …
Understanding the Value of a Customer Complaint
https://wow24-7.io/blog/understanding-the-value-of-a-customer-complaint
See how you can spend less on the customer support service without lowering the quality … (Source: White House Office of Consumer Affairs.)
Customer Retention and Loyalty Program
https://asklistenretain.com/important-customer-statistics/
Source: the White House Office of Consumer Affairs, Washington, DC. … It takes 12 positive service experiences to make up for one negative experience.
Office of Consumer Affairs – Wikipedia
https://en.wikipedia.org/wiki/Office_of_Consumer_Affairs
An Office of Consumer Affairs most often refers to a government office dealing with matters of consumer protection. In different jurisdictions, it may be referred to …
Customer Service Stats That Matter: Part II – VHT
https://vhtcx.com/blog/customer-service-stats-that-matter-part-ii/
According to the White House Office of Consumer Affairs, 13% of unsatisfied customers tell more than 20 people. What's your business doing about those …
Bureau of Consumer Protection | Federal Trade Commission
https://www.ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection
The FTC's Bureau of Consumer Protection stops unfair, deceptive and … money and credit, homes and mortgages, health and fitness, jobs and making money, and privacy and identity. … You can use our materials in direct client services, language classes, … Find out how each office contributes to the Bureau's mission.