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LAST for Great Customer Service and Problem Solving
https://readytrainingonline.com/articles/customer-service/#:~:text=To%20solve%20customer%20service%20challenges,sorry%E2%80%9D%20goes%20a%20long%20way.
How to give great customer service: The LAST method · engVid
https://www.engvid.com/how-to-give-great-customer-service-the-last-method/
Uploaded by Learn English with Emma [engVid]
Listen, Apologize, Solve and Thank – Arthur Greeno
https://arthurgreeno.com/listen-apologize-solve-and-thank/
Great customer service is one of the cornerstones Chick-fil-A is built on. … Think back to your training to the acronym we learned: L.A.S.T.:.
Dealing with Customer Complaints – B.L.A.S.T.
https://www.customerservicemanager.com/dealing-with-customers-complaints/
The customer doesn't care if you were shorthanded or if you're having a bad day, they only care that they get taken care of. No excuses, just solutions. Apologize.
4 Methods For Turning Angry Customers Around | LongerDays
https://longerdays.com/4-methods-for-turning-angry-customers-around/
When you work in customer service, you are eventually going to come across angry … 1) The “Feel, Felt, Found” Technique For Overcoming Customer Concerns.
LAST: The Proven Service Recovery Model – AttractionPros
http://attractionpros.com/last-the-proven-service-recovery-model/
Complaint resolution and service recovery aren't just about what … method for communicating service recovery is the LAST model (plus one bonus step!) … only helps attractions generate higher volumes of customer feedback …
The 5 most important customer service techniques | Zendesk
https://www.zendesk.com/blog/5-important-customer-service-techniques/
The 5 most important customer service techniques. Published October 4, 2019. Last updated June 30, 2020. Agent tips. Customers are king and in order to treat …
20 Customer Service Techniques to Step Up Your Game
https://www.userlike.com/en/blog/customer-service-techniques
Uploaded by Stanford Graduate School of Business
How to Handle Customer Complaints The L.E.A.R.N. Technique
https://www.softexsw.com/en/How-to-Handle-Customer-Complaints-The-L.E.A.R.N.-Technique-_639_7-recent
… is an opportunity to LEARN.A dissatisfied customer wants to be heard. … How to Handle Customer Complaints The L.E.A.R.N. Technique … Why Is Customer Care So Important? 19/12/2011 … Join our newsletter and follow the latest News.
A Method for Working with Displeased Patients—Blast
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3613270/
Lack of customer-service training and experience may contribute to these … The BLAST technique is a complaint-resolution method developed by Albert Barneto. … a long time for your last appointment, only to have it cancelled on short notice.
How to give great customer service: The L.A.S.T. method …
https://www.edubrights.com/learn/video/ytiddnpMqQnt8WY
technique
L.A.S.T. technique for class presentation by Matt Girton – Prezi
https://prezi.com/gux6dwgy-rky/last-technique-for-class-presentation/
A customer comes to the service desk and states that their class cannot complete a test because the test is inaccessible. The problem is a critical work stoppage …