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About Customer Satisfaction is Worthless, Customer Loyalty is Priceless: …:
To longtime sales and customer-service pro Jeffrey Gitomer, boasting about a near-perfect customer-satisfaction rating of 97.5 percent is a major mistake. “That means 2.5 percent of your customers are mad and they’re telling everyone. …
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Customer Satisfaction is WORTHLESS – TCI Management …
http://www.consulttci.com/Book_reviews/custloyalty.html
customer satisfaction is worthless : “Satisfaction is no longer the acceptable standard of customer service . Satisfaction is no longer the acceptable measure of …
Customer Satisfaction Is Worthless … – Barnes & Noble
https://www.barnesandnoble.com/w/customer-satisfaction-is-worthless-customer-loyalty-is-priceless-jeffrey-gitomer/1100922706
Customer Satisfaction Is Worthless , Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know / Edition 1.
Customer Satisfaction Is Worthless, Customer … – getAbstract
https://www.getabstract.com/en/summary/customer-satisfaction-is-worthless-customer-loyalty-is-priceless/5194
Most companies mistakenly measure customer satisfaction ratings instead of customer loyalty. Satisfaction ratings may be as high as 97%, but that still means …
Book Review: Customer Satisfaction is Worthless, Customer …
https://returncustomer.com/book-review-customer-satisfaction-is-worthless-customer-loyalty-is-priceless/
Jeffrey Gitomer’s customer service manifesto Customer Satisfaction is Worthless , Customer Loyalty Is Priceless teaches exactly why the “satisfaction” …
Customer Satisfaction is Worthless, Customer … – Apple Books
https://books.apple.com/us/book/customer-satisfaction-is-worthless-customer-loyalty/id403719189
Here are Jeffrey Gitomer’s 3.5 compelling reasons why you and every employee in your company must own this book, must read this book, and must act on the …
Satisfaction is worthless, loyalty is priceless – CustomerThink
https://customerthink.com/satisfaction-is-worthless-loyalty-is-priceless-5-keys-for-loyal-customers/
Apr 15, 2016 — Customer loyalty is built upon consistently positive, high-value experiences with a brand, often exceeding customer expectations.
Customer Satisfaction is Worthless, Customer … – Buy Gitomer
https://www.buygitomer.com/products/customer-satisfaction-is-worthless-customer-loyalty-is-priceless-by-jeffrey-gitomer
3. The Reality of Service — Lousy, Satisfactory, or Memorable? 4. Who’s Wrong? What’s Wrong? Part II: The Right Principles Create …
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Customer Satisfaction Is Worthless , Customer Loyalty Is Priceless (How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know).
Professional Book Club: “Customer Satisfaction is Worthless …
https://www.jmu.edu/talentdevelopment/workshops/bc_customer-satisfaction.shtml
To longtime sales and customer service pro Jeffrey Gitomer, boating about a near-perfect customer satisfaction rating of 97.5 percent is a major mistake.
Customer Satisfaction Is Worthless Customer … – Goodreads
https://www.goodreads.com/en/book/show/129680
Jun 12, 1998 — Customer Satisfaction Is Worthless Customer Loyalty Is Priceless · Jeffrey Gitomer · About the author.
Customer Loyalty is Priceless – Exactly Write Online Marketing
https://www.exactlywritewebcontent.com/customer-loyalty-priceless/
Customer satisfaction is worthless . Customer loyalty is priceless.” One of the most effective ways to create customer loyalty is with a company newsletter.
Amazon.com: Customer Satisfaction is Worthless … – Pinterest
Customer Satisfaction Is Worthless , Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell … Customer Service Books.