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Contents
Seven Tips to Avoid Dead Air Time in Customer Service Calls
https://www.callcentrehelper.com/seven-tips-to-avoid-dead-air-time-114599.htm
Oct 9, 2017 — The Seven Tips to Avoid Dead Air Time · 1. Teach Advisors Some Polite Phrases · 2. Ask Advisors to Tell the Customer What They Are Doing · 3.
5 Tips To Train Your Agents To Avoid Dead Air During Calls
https://ccsi.com/call-center-resources/news/5-tips-to-train-your-agents-to-avoid-dead-air-during-calls.html
Apr 10, 2017 — 1. Small talk (chit-chat) Your agents can build some rapport. · 2. Research thoroughly about the issue · 3. Promotions, incentives and up-selling …
You’re Making Your Customer Uncomfortable with Dead Air
https://www.higherring.com/post/you-re-making-your-customer-uncomfortable-with-dead-air-here-are-4-ways-to-fix-it
Mar 23, 2021 — You’re Making Your Customer Uncomfortable with Dead Air – Here are 4 Ways to Fix It · Explain to Customers What’s Going On · Take Advantage of …
Killing Dead Air Time – Tips for Customer Support Agents
https://blog.chasedatacorp.com/killing-dead-air-time-tips-for-customer-support-agents
Nov 2, 2019 — Train Your Agents Properly · Keep Your Consumer Posted · Always Ask Before Putting Someone on Hold · Make Conversation with Your Consumer · Offer …
How to Reduce Call Center Dead Air Space – CallMiner
https://callminer.com/blog/how-to-reduce-call-center-dead-air-space
Jul 13, 2017 — What happens when a customer contacts your business expecting answers and the only thing they hear is silence. Long moments of silence or dead …
How “Dead Air” Can Scare Off Customers and Six Ways To …
https://airespring.com/how-dead-air-can-scare-off-customers-and-six-ways-to-avoid-it/
How “ Dead Air ” Can Scare Off Customers and Six Ways To Avoid It · Have agents explain what they are doing. · Upsell promotions and incentives. · Use gentle …
Why is your dead air increasing and what are you doing wrong?
https://www.observe.ai/blog/why-is-your-dead-air-increasing-and-what-are-you-doing-wrong
Aug 9, 2021 — Dead Air is defined as a period of silence during a customer interaction when the customer and the agent are radio silent. The reasons behind …
Reducing Dead Air Time in Call Centres: Because … – illation
https://illation.co.za/reducing-dead-air-time-in-call-centres-because-silence-is-not-golden/
Training agents to ask the customer questions during a call doesn’t only serve to reduce dead air time. Asking questions helps agents to better understand the …
Handling Dead-Air Space On a Customer Service Call – Myra …
https://myragolden.com/2018/03/15/handling-dead-air-space-on-a-customer-service-call/
Mar 15, 2018 — Handling Dead – Air Space On a Customer Service Call · 1. Explain what you are doing · 2. Make small talk · 3. Inform the customer, or … · 4. Try …
How to avoid periods of unexplained silence during phone …
https://www.academia.edu/30978776/How_to_avoid_periods_of_unexplained_silence_during_phone_calls_with_a_customer
1. Have agents explain what they are doing. The simplest and most effective way to fill dead air is to have agents thoroughly explain the process and steps …
How to turn dead air into an engaging customer experience
https://www.liveops.com/virtual-agents/turn-dead-air-engaging-customer-experience/
Mar 8, 2018 — Today’s attention spans are shorter than ever. · The good news is that avoiding dead air on calls is as easy as asking a question. · For example, …
Reducing Dead Air Time in Call Centres: Because … – LinkedIn
https://www.linkedin.com/pulse/reducing-dead-air-time-call-centres-because-silence-golden-gert-swart
Sep 25, 2020 — Long periods of silence signal that your customer support centre is a headache to deal with. Bad customer support , in turn, could reduce the …