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Contents
Setting up request types | Jira Service Management Data …
https://confluence.atlassian.com/servicemanagementserver/setting-up-request-types-939926357.html
Feb 11, 2022 — Each request type in a service project is based on an issue type . Open Project settings > Request types to manage your project’s request types :.
Automatically set Customer Request Type When Issue is …
https://confluence.atlassian.com/jirakb/automatically-set-customer-request-type-when-issue-is-moved-or-created-via-jira-1026039858.html
Sep 15, 2021 — Solution · Go to your service project > Project settings > Automation > click on Create rule · Select the trigger Multiple issue events and …
Customer Request Type displays No Match in Jira – Atlassian …
https://confluence.atlassian.com/jirakb/customer-request-type-displays-no-match-in-jira-859463969.html
When an issue is created via Jira Core Server Create Issue screen, the Customer Request Type will show “No Match” in the Service Request panel, …
What are request types? | Jira Service Management Cloud
https://support.atlassian.com/jira-service-management-cloud/docs/what-are-request-types/
Request types are the types of requests that can be raised in your service project. You can add your own request types on top of the set of defaults. Request …
Possibility to make Customer Request type required … – Jira
https://jira.atlassian.com/browse/JSDSERVER-6110
Although Customer request type can be made available on the Create screen, it cannot be made mandatory. Sometimes agents forget to set the field. As a result, …
“Customer Request Type” differs from … – Atlassian Community
https://community.atlassian.com/t5/Jira-Service-Management/quot-Customer-Request-Type-quot-differs-from-quot-Request-Type/qaq-p/838996
Announcing safe customer notifications in Jira Service Management as a building block for compliance and privacy needs At Atlassian , we understand the …
What are issues and requests? | Jira Service Management …
https://support.atlassian.com/jira-service-management-cloud/docs/what-are-issues-and-requests/
Phrasing request types in a customer -friendly way allows your customers to identify what kind of service or request they need quickly. For example, Purchase a …
Automatically set Customer Request Type When Issue is …
https://confluence.atlassian.com/jirakb/automatically-set-customer-request-type-when-issue-is-created-via-jira-978207163.html
Oct 8, 2019 — Solution · Go to Project Settings > Automation · Choose Add rule button in the top-right corner · Select Custom Rule > Next · When this happens…
How to sync Customer request type field in Jira Service Desk
https://docs.idalko.com/exalate/display/ED/Jira+Cloud%3A+How+to+sync+Customer+request+type+field+in+Jira+Service+Desk
Feb 7, 2022 — Customer Request Type is a Jira Service Desk field. Jira Service Desk project handles the request type based on the mapping of the request type …
5 Tips to design your Groups and Request Types in Jira …
https://atlassian.servicerocket.com/adoption-blog/5-tips-to-design-your-groups-and-request-types-in-jira-service-desk
Getting your customer request types right is a big deal. It is the difference between customers getting to your service desk and thinking “YES, this is exactly …
Jira Service Desk – Tray.io documentation
https://tray.io/documentation/connectors/service/jira-service-desk/
Jira Service Desk enables employees and customers to submit help requests to your support team through a customer portal, via email, or through an embedded …
How to Bulk Update Request Types in Jira Service Management
https://help-desk-migration.com/help/bulk-change-request-type-jira-service-management/
Jira Service Management has Request types and Issue types . Issue type is what your team picks up to work on issues internally. When migrating to Jira …