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The Decline of Customer Service in America – Forbes
https://www.forbes.com/sites/jeffbevis/2019/05/16/the-decline-of-customer-service-in-america/
Across the United States, there seems to be a steady decline in the customer service levels of nearly every type of business. Companies just aren't paying enough attention to providing adequate levels of customer service by phone, online or in person.
Customer Service is Dead, Customer Empowerment is Born …
https://www.whatbigbrandsknow.com/customer-service-is-dead/
Well OK, customer service isn't dead, but it's been trumped. Great customer service is now the starting point, not the end game. Like everything in business, …
Why Is Customer Service So Bad? Because It's Profitable.
https://hbr.org/2019/02/why-is-customer-service-so-bad-because-its-profitable
Yet, when you call customer service to voice a complaint, you're faced with an automated voice menu, put on hold, or told that the agent is not …
Customer Service is Dead: 5 Companies That Killed It …
https://servicetrade.com/2016/09/customer-service-dead-5-companies-killed/
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Customer Service Is DEAD: Delivering 6-Star … – Amazon.com
Follow the Author · Similar authors to follow · Customer Service Is DEAD: Delivering 6-Star Service In A 1-Star World Kindle Edition.
Customer Service Isn't Dead: How to do it Right & Examples
https://www.comm100.com/blog/customer-service-is-not-dead.html
Why is customer service important? Business is so much more than just the product you're selling. · 1. Consumer trust & brand loyalty · 2. Word-of …
Customer Service is Dead… it's All About Customer Experience
https://www.businessbusinessbusiness.com.au/customer-service-dead-customer-experience/
Obviously it is, and we've all been drumming this home to our customer service staff for years, and we're right. But shift your focus back a little to look.
Is Customer Service Dead – PCMag
https://www.pcmag.com/commentary/304240/is-customer-service-dead
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Customer Support is Dead… and it's Been Replaced by …
https://www.business2community.com/customer-experience/customer-support-is-dead-and-its-been-replaced-by-customer-success-02054206
Taking the extra step in customer conversations, such as following up via email with a dialogue recap including self-service links, actually cuts …
Is Customer Service Dead? – Hawaii Business Magazine
https://www.hawaiibusiness.com/is-customer-service-dead/
Many people say American businesses have forgotten how to serve and that customer service is dead. Deloitte's 2018 report on retail market …
Has customer service declined over the years? How so? – Quora
https://www.quora.com/Has-customer-service-declined-over-the-years-How-so
When I was a kid, you generally had 2 ways of getting customer service: in person and over the phone. … Originally Answered: Why is customer service dead?
Is customer service dead? No, but you may need to work hard …
https://www.denverpost.com/2014/10/17/is-customer-service-dead-no-but-you-may-need-to-work-hard-to-get-it/
A customer-rage study by the W.P. Carey School of Business shows more Americans than ever are dissatisfied with the products and services …