Contents
Official Modern Customer Service:
The characteristics of modern customer support – Inside Intercom
https://www.intercom.com/blog/characteristics-modern-customer-support/
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7 Ways to Move From Outdated to Modern Customer Service
https://www.kustomer.com/infographics/move-from-outdated-to-modern-customer-service/
Convenience, personalized service, and memorable experiences—that’s the expectation. Get 7 simple ways to move from outdated to modern customer service .
MODERN CUSTOMER SERVICE – Oracle
https://www.oracle.com/webfolder/s/delivery_production/docs/FY15h1/doc9/Forbes-Report-Final-Web.pdf
One thing is sure, no matter where they are on the road to modern customer service , companies no longer see customer service as just the complaint department. 38 pages
Modern Customer Experience Strategies – Gladly
https://www.gladly.com/blog/5-modern-customer-experience-strategies-your-business-cant-do-without/
Treat Customers Like People (Not Numbers) For a Modern Customer Experience · Reduce Customer Service Waiting Times for a Frictionless Customer Experience.
Forbes Insights: Modern Customer Service
https://www.forbes.com/forbesinsights/oracle_customer_service/index.html
Forbes Insights conducts primary research designed to support both strategic and tactical decisions for business executives. Modern Customer Service : Are You …
https://www.kmworld.com/Articles/Editorial/Features/Modern-customer-service-More-social-more-intelligent-148556.aspx
Sep 8, 2021 — Customer service has a growing array of options available to streamline interactions with agents and provide new self-service capabilities.
Modern Customer Service: Are You There Yet? – CMSWire
https://www.cmswire.com/cms/customer-experience/modern-customer-service-are-you-there-yet-028200.php
Feb 24, 2015 — According to the report, modern customer service is defined as “going beyond standardizing service across channels to achieving personalized …
Modern Customer Support Tools to Help Your Business Thrive
https://wiredelta.com/modern-customer-support-tools/
Jul 22, 2020 — Great customer service comes with many benefits. But what makes it great? The secret is optimizing customer support with state-of-the-art …
Modern Customer Care for the Modern Customer … – Sprinklr
https://www.sprinklr.com/blog/modern-customer-care/
Aug 4, 2020 — Modern customers expect personalized and omni channel customer service . View this infographic to learn why Sprinklr is the leading customer …
10 Things Customers Want and Expect from Customer Service
https://fonolo.com/blog/2014/07/5-things-customers-want-and-expect-when-it-comes-to-customer-service/
Feb 17, 2022 — In a nutshell, customers expect companies to communicate with them on their preferred channel, be it in person, online, or on the phone. Modern …
8 Key Customer Service Trends to Stay on Top in 2022
https://helpcrunch.com/blog/customer-service-trends/
One thing is for sure. In 2022, omnichannel support isn’t a customer service trend you MIGHT consider — it’s a MUST. Customers will switch from desktop to …
More than just a rep—the modern customer service job
https://www.zendesk.com/blog/modern-customer-service-job/
May 9, 2019 — The front lines are where titles like “ customer service representative” live—it’s truly one of the best opportunities to become acquainted with …