Contents
Official Paraphrasing Customer Service:
Paraphrasing: Customer Service Success’ Secret Weapon
https://blog.capterra.com/paraphrasing-customer-service-success-secret-weapon/
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Paraphrasing Basics Why How
https://results.wa.gov/sites/default/files/Eden%20Teachout%20and%20Heidi%20Loveall%20-%20Understanding%20Expectations%20Through%20Better%20Listening%20Handout%20Packet.pdf
Paraphrasing allows speakers to hear how their ideas are being interpreted by others. Paraphrasing gives speakers a chance to clarify or confirm to avoid … 5 pages
Why Paraphrasing is Important in Customer Service – Issuu
May 28, 2016 — Paraphrasing helps in building trust. It ensures that the representative is able to understand what the caller wants. A paraphraser online free, …
Useful Communications Skills — How to Paraphrase and …
https://managementhelp.org/blogs/personal-and-professional-coaching/2012/01/26/useful-communications-skills-how-to-paraphrase-and-summarize/
Jan 26, 2012 — How to Paraphrase When Communicating and Coaching With Others … Paraphrasing is repeating in your words what you interpreted someone else to be …
Easy Ways to Improve Your Customer Service
https://www.customerservicemanager.com/easy-ways-to-improve-your-customer-service/
Paraphrasing does not mean repeating what was said. Paraphrasing is summarizing and putting it into your own words, followed by, “Did I get that right?” This …
Verbatim or Paraphrasing: Which Call … – The Connection Blog
https://blog.theconnectioncc.com/verbatim-or-paraphrasing
Jul 19, 2018 — Call flow, or paraphrasing , scripts act more as a guide to an agent’s call. They can also be referred to as Freeform scripts. This type of …
Paraphrase the customer’s situation – LinkedIn
https://www.linkedin.com/learning/writing-customer-service-emails/paraphrase-the-customer-s-situation
Paraphrasing the customer’s situation proves that you read the customer’s email. Include the specific of the customer’s complaint or other details they’ve …
Top 25 Positive Words, Phrases and Empathy Statements
https://www.callcentrehelper.com/the-top-25-positive-words-and-phrases-1847.htm
Feb 14, 2018 — Daryl:Thank you for calling___________,my name is Daryl,I’m your customer service representative for today,how may I help you? Customer: I have …
How to Listen to Customers Effectively – Gladly
https://www.gladly.com/blog/how-to-listen-to-customers-effectively/
Repeat and/or paraphrase . Show customers that you care and are being an active listener by repeating and paraphrasing what they say, so they know you …
7 Powerful Customer Service Phrases to Use in 2022 – Qminder
https://www.qminder.com/blog/customer-service/customer-service-phrases/
Jan 3, 2022 — 7 insanely impactful customer service phrases · 1. “I don’t know, but let me find out.” · 2. “Thank you for bringing this to our attention.” · 3. “ …
Paraphrasing and Summarizing – Mind Tools
https://www.mindtools.com/pages/article/paraphrasing-summarizing.htm
When you’re paraphrasing conversations in this way, take care not to introduce new ideas or information, and not to make judgements on what the other person …
Paraphrasing – Myron Sta. Ana (MSSBizSolutions.com)
https://myronstaana.wordpress.com/tag/paraphrasing/
May 25, 2013 — Paraphrasing means repeating what the customer said using one’s own words or explanation. When this is used, not only do agents get to have the …
29 Helpful Customer Service Phrases | Indeed.com
https://www.indeed.com/career-advice/career-development/customer-services-phrases
Feb 14, 2022 — Paraphrasing a customer’s problem to the customer is helpful for a few reasons. First, it shows them you were listening when they explained …