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Contents
Why Do Customers Hate Your Offshore Call Center So Much?
https://www.business2community.com/customer-experience/customers-hate-offshore-call-center-much-0855971
Apr 22, 2014 — Customers are fed up with bad service but it had become the norm lately which makes outstanding customer service even more valuable.
9 out of 10 Indian customers face poor service: Survey – The …
https://m.economictimes.com/news/company/corporate-trends/9-out-of-10-indian-customers-face-poor-service-survey/articleshow/22233954.cms
Sep 2, 2013 — Around 90 per cent customers in India experienced poor post-sale service across sectors such as utilities, retail and telecom in the last …
9 out of 10 Indian customers face poor service: Survey – The …
https://economictimes.indiatimes.com/news/company/corporate-trends/9-out-of-10-indian-customers-face-poor-service-survey/articleshow/22233954.cms
Sep 2, 2013 — Painting a poor picture of customer service in India , nearly 90-95 per cent consumers in utilities, financial services and telecom segments have …
Why customer service sucks in India – The Hindu BusinessLine
https://www.thehindubusinessline.com/catalyst/Why-customer-service-sucks-in-India/article20899417.ece
Oct 30, 2014 — Public policy: In India there aren’t enough regulations to protect the customer in various situations. Customers in India don’t have any …
Indians Are The Most Abusive Customers In The World
https://www.forbesindia.com/article/world-watch/indians-are-the-most-abusive-customers-in-the-world/33026/1
Jun 2, 2012 — of Indians lose their temper with customer service , compared to the global average of 48 percent. Indians are also among the most abusive …
Why Customer Service Sucks in India
https://in.sagepub.com/sites/default/files/managementnext-_march_2013.pdf
Gureja backs his findings of poor customer service delivery, even by well-meaning companies, with empirical research from 300 real interviews with business. 3 pages
Even Indians Hate Indian Call Centers – Consumerist
https://consumerist.com/2009/04/25/even-indians-hate-indian-call-centers/
Apr 25, 2009 — Indians hate them too, mostly because they get stuck dealing with an even lower caste of customer service representatives than Americans.
What To Do When An Indian Answers Your Tech Support Call
https://thoughtcatalog.com/mclevin/2012/03/what-to-do-when-an-indian-answers-your-tech-support-call/
Mar 20, 2012 — Not a day goes by without somebody talking or tweeting about an irksome encounter with an Indian customer service rep.
Why bad customer service won’t improve anytime soon – The …
https://theconversation.com/why-bad-customer-service-wont-improve-anytime-soon-128671
Dec 19, 2019 — By design, Level 1 agents are limited in their authority to compensate customers. For example, one Indian call center that we visited forbade …
Companies really need to fucking stop hiring Indians … – Reddit
Companies really need to fucking stop hiring Indians for customer support from rant
Dec 9, 2017 — One time while working (in an area of customer service ) someone … Hopefully, this isn’t about just Indians because there are tons of bad …
India’s startups are chasing growth but messing up customer …
https://www.techinasia.com/bad-business-indias-startups-chasing-growth-messing-customer-service
Dec 15, 2015 — Bad business: how India’s startups are chasing growth but messing up customer service … When Mumbai resident Anindita Roy decided to try a new …
85% of Indian Customers Are Willing to Switch Brands After …
https://www.indianweb2.com/2022/01/85-of-indian-customers-are-willing-to.html
Jan 28, 2022 — Customer expectations grew over the past year as 88% of Indian consumers say their customer service standards have increased over the last 12 …