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The Good, the Bad and the Ugly: A History of Customer Service
https://lucidworks.com/post/the-history-of-customer-service/
Jul 15, 2021 — Customer service has a wild history rooted in the boom of innovation that came with the Industrial Revolution. The ebbs and flows of the …
The Complete History of Customer Service Operations – Eventus
https://eventusg.com/2021/10/26/the-complete-history-of-customer-service-operations/
Oct 26, 2021 — The 1960’s: The Call Center … Call cen t er s w er e launched in the early 1960s as a sales t ool, but ne w t echnology in this ar ea soon allo …
A history of customer service – The Olark Blog
https://blog.olark.com/the-history-of-customer-service
1760-1820: The industrial revolution creates the concept of “scale” and the need for customer service teams. · 1776: Adam Smith publishes the Wealth of Nations, …
History of Customer Service: An Overview – Hoory
https://www.hoory.com/blog/history-of-customer-service
Mar 24, 2022 — Interestingly, the first-ever customer support teams were created in the 1760s after the Industrial Revolution. This initiated customer service …
The Illustrated History of Customer Service – Klaus
https://www.klausapp.com/blog/illustrated-history-of-customer-service/
Sep 13, 2021 — 1750 BC, First-ever written customer service complaint … Our journey begins in 1750 BC with the oldest known written complaint: a clay tablet …
The History of Customer Service & Customer Care Experience
https://atton-institute.com/library/the-history-of-customer-service-customer-care.html
Customer care hasn’t started today or in the early 1990s. It is a phenomenon that started carving its own niche much earlier until 1760 when it started getting …
A Brief History of Customer Support – Swat.io
https://swat.io/en/engage/a-brief-history-of-customer-support/
Mar 31, 2015 — 1888: Almon Strowger invented the electromechanical automatic telephone exchange. As a consequence, by 1894 customers could directly contact …
Reflecting On The History Of Customer Service – Admiral Metals
https://www.admiralmetals.com/reflecting-history-customer-service/
Some of the first documented examples of customer service emerged as early as the mid 1800s. In 1868, Watkins Liniment offered the first-ever unconditional …
The Evolution Of Customer Service – Forbes
https://www.forbes.com/sites/blakemorgan/2016/04/18/the-evolution-of-customer-service/
Apr 18, 2016 — Prediction #2: Customer Service Is Open 24/7 · Prediction #3: Customer Is In Control Of Where Interaction Happens · Prediction #4: Company Knows …
The Origins of Customer Service as Concept and Strategy
https://core.ac.uk/download/pdf/286930834.pdf
by KA Grossberg · Cited by 5 — The Origins of Customer Service as Concept and Strategy. Kenneth Alan Grossberg1. The Ideal of Service and How it Has Changed. 12 pages
Stroll Down Memory Lane – The History of Customer Service
https://www.ameyo.com/blog/stroll-down-memory-lane-the-history-of-customer-service/
Nov 29, 2016 — Starting from the early 1800s to late 90s the era of customer services saw a swift change, with emerging technologies and newer trends. Early …
The History of Customer Service and Future Trends (Infographic)
https://www.providesupport.com/blog/history-of-customer-service-and-future-trends-infographic/
Feb 15, 2017 — With the invention and the evolution of the telephone customer service has become much easier. Though it took almost 100 years for the phone to …