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60+ customer service terms and definitions: a glossary
https://www.zendesk.com/blog/customer-service-glossary/
Nov 14, 2018 — Customer service is the act of supporting and advocating for customers in their discovery, use, optimization, and troubleshooting of a product …
Definition of Customer Service: A Glossary of Over 60 Words …
https://www.groovehq.com/blog/definition-of-customer-service
Customer service is a broad term used to define how a company supports its customers before, during, and after a purchase. In other words , customer service isn’ …
60+ Customer Service Terms to Know to Provide Better Support
https://www.bluleadz.com/blog/customer-service-terms
Sep 2, 2020 — A “voice” represents the entire personality a customer support team has with customers. Voice should stay consistent with all agents. 41. Widget.
41 Customer Service Terms You Need to Know – Keeping
https://www.keeping.com/content/customer-service-terms/
Feb 24, 2022 — Here are the customer service terms every support agent should know. Presented in an easy-to-use glossary .
Customer Service Glossary | Gladly
https://www.gladly.com/blog/customer-service-glossary/
Customer Service Metrics Definitions · Benchmarking · Customer Lifetime Value · Self-Service Ratio · Ticket Volume · Ticket Backlog · Average Resolution Time · Average …
A Glossary of Terms for Customers and Service | CustomerThink
https://customerthink.com/a-glossary-of-terms-for-customers-and-service/
Apr 20, 2014 — A Glossary of Terms for Customers and Service · Customer Advocacy · Customer Analytics · Customer Attrition Rate · Customer Centric Organization.
The Customer Support Glossary by Freshdesk
https://freshdesk.com/customer-support-glossary
Ticket? Status? SLA? When you are using a helpdesk for the first time, there are so many new terms you need to learn. And it’s not easy …
Customer Care Glossary – SOCAP International
https://www.socap.org/about-SOCAP/our-profession/customer-care-glossary
Call Center: Term used to include reservation centers, help desks, information lines or customer service centers. The term contact center is being used more …
A Glossary of Customer Service Terms – Pearson qualifications
https://qualifications.pearson.com/content/dam/pdf/LCCI/Customer-Service/2010/Teaching-and-learning-materials/ICS-Glossary-of-Customer-Service-Terms-August-07-_4_.pdf
ICS – Glossary of Customer Service Terms – August 2007. 1. Introduction. In order to provide full support for Awarding Bodies and their customers, … 16 pages
A to Z Guide to Customer Experience Definitions and Terms
https://lumoa.me/blog/customer-experience-definition-a-to-z-glossary
Customer Service /Support — Although both concepts are related to customers, customer service is just a part of the customer experience. Customer service is …
Customer service terms and definitions (AZ) – Kommunicate
https://www.kommunicate.io/blog/customer-service-terms/
Mar 27, 2019 — Customer Service terms (A-Z) · Average Problem Resolution Time · Average Response Time · Agent · Agent Reply Template · Business Hours · Customer …
Customer Support Glossary, Terms & Definitions – ProProfs Chat
https://www.proprofschat.com/blog/customer-support-glossary/
Jun 26, 2020 — Customer Service is a process where assistance and advice provided by a company help those who buy or use its products or services. Read: 101 …