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Why are so many customer service sites run by Indians? – Quora
https://www.quora.com/Why-are-so-many-customer-service-sites-run-by-Indians#:~:text=can%20hire%20a-,There%20are%20a%20variety%20of%20reasons%20why%20a%20company%20would,that%20are%20top%20of%20mind%3A&text=It%20allows%20a%20company%20to,shift%20would%20be%20in%20India.
Meet the People Who Pick Up When You Call Customer Service
https://www.wired.com/2017/01/jose-sarmento-matos-how-can-i-help-you/
A call center employee helping at Indian account during the day in Thane, … To you, a customer service rep is a voice on the phone, someone to sort … Matos humanizes people who all too often are simply a voice at the other …
The Culture Shock of India's Call Centers – Forbes
https://www.forbes.com/sites/morganhartley/2012/12/16/the-culture-shock-of-indias-call-centers/
Deep whirled around and faced the remainder of his call center training class, all of whom were hoping to get jobs working in one of Bangalore's …
What To Do When An Indian Answers Your Tech Support Call …
https://thoughtcatalog.com/mclevin/2012/03/what-to-do-when-an-indian-answers-your-tech-support-call/
Believe it or not, it's only a myth that Indian call center agents were put on … Laying such accountability on a tech support rep will only cause them to … I call customer service all the time, and most of the time I have no issues …
My Summer at an Indian Call Center – Mother Jones
https://www.motherjones.com/politics/2011/07/indian-call-center-americanization/
This morning a class of 24 new hires, myself included, will be ferried from all … Indian BPOs work with firms from dozens of countries, but most call-center jobs …
Why Do Customers Hate Your Offshore Call Center So Much …
https://www.business2community.com/customer-experience/customers-hate-offshore-call-center-much-0855971
Lately, India has lost a lot of call centers seats to the Philippines where children … Working in a call center as an entry level employees is a far harder job that it … 4 Types of Customer Segmentation All Marketers Should Know … Customer service reps especially in the Philippines undergo a series of tests …
Philippines Overtakes India as Hub of Call Centers – The New …
https://www.nytimes.com/2011/11/26/business/philippines-overtakes-india-as-hub-of-call-centers.html
Many companies have moved their customer service lines to Manila to take … Filipino call center agents typically earn more than their Indian …
When a racist caller demanded to be transferred to an … – Reddit
When a racist caller demanded to be transferred to an "American" employee. from MaliciousCompliance
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Is your info safe when dealing with an overseas call center …
https://www.latimes.com/business/la-fi-lazarus-overseas-call-centers-20170208-story.html
By disclosing sensitive info to people at a call center in another … Many U.S. businesses use overseas call centers, such as this one in India, for customer service. … While some companies will switch a call to an American service rep if a … Opinion: Why all 50 states need to allow teens to get vaccinated …
If you can't understand your customer service agent …
http://www.city-data.com/forum/politics-other-controversies/1147541-if-you-cant-understand-your-customer.html
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Amazon customer service representatives report 24 hour shifts …
https://www.vox.com/the-goods/2019/7/22/20691918/amazon-customer-service-call-center-philippines
Who pays for Amazon's “customer obsession”? The service reps who pick up the phones. Call center employees at an Amazon subcontractor in …
Outsource to India, Customer Service India – Tasks Everyday
https://www.taskseveryday.com/enterprise/
Coupled with our talent hiring, training and the great work culture and our years of experience of supporting businesses all across the world we are your strategic …