J.Ing Customer Service

J. ING is an online fashion store that offers trendy clothing for women at an accessible price point. For customer service, J. ING provides a phone number and email address for customers to contact them in case of any queries or issues with their order.

The toll-free phone number for J. ING Customer Service is (855) 553-8955 and the email addresses:

Business Development: [email protected]

Influencer Collaborations: [email protected]

Wholesale: [email protected]

Customer Care: [email protected]

Jingus customer service operates from Monday to Friday 9:00am – 6:00pm PST with a lunch break from 12：30pm – 1：30pm PST. They are closed on weekends and holidays. They may have a longer response time than usual due to high demand.

In addition to this, customers can also find more information on their website, or visit their Help Center page for answers to frequently asked questions. If you need to manage or track the order you placed online, you can contact their customer care team at the above-mentioned email address.

Additionally, J. ING also has a Return & Cancellation policy which provides details on how to return an item. For customer reviews, J. ING has received positive ratings from customers who have appreciated their customer service team for being helpful and responsive.

They have also mentioned that the shipping time took a bit longer than expected but the customer service team was quick in responding to their queries. Customers have also mentioned that J. ING has a Terms and Conditions page which outlines the company’s policies and procedures.

Returns & Cancel Orders

To return or cancel your order from J.ING, you need to follow these steps:

– To cancel an order within 5 hours of it being placed,  with your order number and email address. However, there is no guarantee that your order can be cancelled once it begins processing.
– To return an item within 14 days after the last item’s delivery date, visit https://www.jingus.com/pages/jing-returns and enter your order number and email address. You can choose to get a refund to in-store credit or the original payment method.
– You will receive a prepaid shipping label via email. Print it out and attach it to your package. Drop off your package at any USPS location.
– Once your return is received and inspected, you will get a confirmation email. Your refund will be processed within 7 business days.

Please note that some items are not eligible for returns, such as final sale items, accessories, intimates, swimwear, etc.. You may also be charged a restocking fee if you return more than 5 items per month.

FAQs – J.ING

https://jingus.com/pages/faqs

Please inform our customer care 1 (855) 553-8955 right away after you find that the received item(s) are damaged. We will solve the matter as soon as possible.