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Contents
Customer Service Flashcards – Quizlet
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Service. An activity that is done for another person. · Customer service . The total customer experience with that business. · Customer. Someone who purchases …
CUSTOMER SERVICE 100 questions Flashcards – Quizlet
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Start studying CUSTOMER SERVICE 100 questions. Learn vocabulary, terms, and more with flashcards, games, and other study tools.
Customer Service Flashcards – Quizlet
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The definition of customer service is “making sure customers are satisfied and will continue to buy products or services of a company”.
Customer Service Flashcards – Quizlet
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A Customer Service Representative is responsible for the energy he or she brings to an interaction with a customer. True. What does CRM stand for?
customer Service Flashcards – Quizlet
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Customer service is more than waiting on customers. to include trying your best to make sure that the customer is satisfied.
Customer Service Practice Quiz Flashcards – Quizlet
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Sincere effort to find out what is bothering the customer by hearing what the person is saying and learning about what the person is feeling.
Customer Service FINAL EXAM TERMS Flashcards – Quizlet
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Customer Service FINAL EXAM TERMS … Are those customers with PROBLEMS, QUESTIONS, FEARS, and PERSONALITIES that require us to work to achieve true communication …
Customer Service Flashcards – Quizlet
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Customer Service · 1. A positive and helpful attitude · 2. Listening without interrupting your customer · 3. Proper and polite language · 4. Sensitivity to cultural …
Customer Service Flashcards – Quizlet
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The set of activities and programs undertaken by retailers to make the shopping experience more rewarding for their customers . These activities increase the …
Customer Service Ch. 1 &2 Flashcards – Quizlet
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Become familiar with your customer , Ask your customer what their expectations are, tell your customer what they expect, live up to their expectations, maintain …
Customer Service Skills Flashcards – Quizlet
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Customer . a person or organization that buys goods or services from a store or business. · Best Practice. commercial or professional procedures that are accepted …
Customer service Flashcards – Quizlet
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This is the primary means that many customer service professionals use to determine the needs of their customers. Listening.