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Marriott employees get to know their inner guest – Skift
https://skift.com/2013/04/20/saturday-marriott-employees-get-to-know-their-inner-guest/#:~:text=The%20worker%20should%20acknowledge%20the,well%20as%20those%20they%20serve.
10 and 5 Staff Rule | Hospitality 101 – Coyle Hospitality
https://www.coylehospitality.com/hotels-resorts-inns/what-is-the-10-and-5-staff-rule/
Exceptional customer service is essential in the hospitality industry, and the 10 and 5 Staff Rule helps to ensure guest satisfaction in your company.
These Two Customer Service Formulas Can Improve … – Forbes
https://www.forbes.com/sites/micahsolomon/2017/11/15/two-customer-service-expert-formulas-that-can-improve-service-performance-100/
Nov 15, 2017 – The 10-5-3 System for Acknowledging Customers (Customer Service Expert Formula #1). The 10-5-3 approach is a simple system for ensuring …
How to Increase Your Likeability: The 10/5 Rule – Right Attitudes
https://www.rightattitudes.com/2016/12/16/the-10-5-rule-customer-service/
Dec 16, 2016 – Air India Maharajah illustrating the 10/5 Rule of Customer Service … to customers in the hospitality, healthcare, retail, and other service …
How Using The 10-5 Rule In Banking Sets A Cultural Tone …
https://csbcorrespondent.com/blog/how-using-10-5-rule-banking-sets-cultural-tone
Aug 6, 2018 – 10-5 Rule for Bank Customer Service. As you greet them, if the customer seems confused or lost in any way, you offer to help. That is it.
Hospitality Principle: The 10/5 Rule – Kelley Jones Hospitality
https://kelleyjoneshospitality.com/hospitality-principle-the-105-rule/
May 6, 2015 – True hospitality of warm, personal and engaging guest service can only be achieved when the guest believes you’re on their side. Have you …
I Know Ritz-Carlton and You're No Ritz-Carlton – BILL QUISENG
https://billquiseng.com/2012/04/11/i-know-ritz-carlton-and-youre-no-ritz-carlton/
Apr 11, 2012 – Simply Google “Ritz-Carlton service” and you will find any number of articles written about the subject … Practice the 10-5 rule. At 10 feet, acknowledge the customer with eye contact and at 5 feet, greet the customer with … The latest Customer Service | Customer Experience Daily! paper.li/billquiseng/15…
Using the 10-Foot Rule to Increase Your Likability – Butler Street
https://www.butlerstreetllc.com/post/2018/04/29/using-the-10-foot-rule-to-increase-your-likability
Apr 29, 2018 – As part of his customer service strategy, he institutionalized the very trait … There are other variations (10 5 3 Contact Rule, 15/5) too, but what …
10 & 5 Rule of Hospitality – Your Brand Voice
https://yourbrandvoice.com/10-5-rule-of-hospitality/
Jul 21, 2013 – The rule was a basic you put yourself on a path to providing exceptional customer service and being a great teammate.
Transform Your Business in One Simple Step – The C.A.R.E. …
http://thecaremovement.com/transform-your-business-in-one-simple-step/
When I was researching the habits of customer service leaders for my first book, … The 15/5 Rule provides you a simple, easy-to-teach rule of thumb for this … to a $10 million valuation in four years by focusing relentlessly on customer service.
How the 10-Foot Rule Can Help You Win Customers
https://www.entrepreneur.com/article/236762
Aug 26, 2014 – Keep in mind, you are not only in the business of providing a service or product to your customers, you are also in the self esteem and “feel good” …
The Ten Foot, Five Foot Rule – With a Twist – Shep Hyken
https://hyken.com/customer-experience-2/ten-foot-five-foot-rule-twist/
Jun 25, 2012 – It’s Customer Service 101. It is a very basic concept or strategy that you may be familiar with, except I have a twist on this, so please read on!