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Marriott employees get to know their inner guest – Skift
https://skift.com/2013/04/20/saturday-marriott-employees-get-to-know-their-inner-guest/
Apr 20, 2013 – We don’t know if customer service at the Tampa Airport Marriott is as … It’s called the “15/5 rule,” and employees must apply it to each other as …
Customer Service Through Founding and Guiding Principles …
https://www.govloop.com/community/blog/customer-service-through-founding-and-guiding-principles/
Apr 25, 2013 – 15/5 rule: When a guest is within 15 feet their presence should be acknowledged through some means whether a smile or head nod. Similarly, …
10 and 5 Staff Rule | Hospitality 101 – Coyle Hospitality
https://www.coylehospitality.com/hotels-resorts-inns/what-is-the-10-and-5-staff-rule/
Exceptional customer service is essential in the hospitality industry, and the 10 and 5 Staff Rule helps to ensure guest satisfaction in your company.
Transform Your Business in One Simple Step – The C.A.R.E. …
http://thecaremovement.com/transform-your-business-in-one-simple-step/
When I was researching the habits of customer service leaders for my first book, Five Star Customer Service, I came across The 15/5 Rule as part of standard …
These Two Customer Service Formulas Can Improve … – Forbes
https://www.forbes.com/sites/micahsolomon/2017/11/15/two-customer-service-expert-formulas-that-can-improve-service-performance-100/
Nov 15, 2017 – Today I’ll share two rules of thumb how to interact face to face with … The 10-5-3 System for Acknowledging Customers (Customer Service …
How to Increase Your Likeability: The 10/5 Rule – Right Attitudes
https://www.rightattitudes.com/2016/12/16/the-10-5-rule-customer-service/
Dec 16, 2016 – Air India Maharajah illustrating the 10/5 Rule of Customer Service … to customers in the hospitality, healthcare, retail, and other service …
Using the 10-Foot Rule to Increase Your Likability – Butler Street
https://www.butlerstreetllc.com/post/2018/04/29/using-the-10-foot-rule-to-increase-your-likability
Apr 29, 2018 – As part of his customer service strategy, he institutionalized the very trait … There are other variations (10 5 3 Contact Rule, 15/5) too, but what …
Customer Service 5:15 Rule Explained – Howard Raynor
http://howardraynor.blogspot.com/2010/07/customer-service-515-rule-explained.html
Jul 1, 2010 – The 5:15 rule or 4:10 rule refers to the distance at which we as service personnel greet people. In Europe hotels that use this guide use 5:15. The …
Hospitality Principle: The 10/5 Rule – Kelley Jones Hospitality
https://kelleyjoneshospitality.com/hospitality-principle-the-105-rule/
May 6, 2015 – True hospitality of warm, personal and engaging guest service can only be achieved when the guest believes you’re on their side. Have you …
How Using The 10-5 Rule In Banking Sets A Cultural Tone …
https://csbcorrespondent.com/blog/how-using-10-5-rule-banking-sets-cultural-tone
Aug 6, 2018 – 10-5 Rule for Bank Customer Service. As you greet them, if the customer seems confused or lost in any way, you offer to help. That is it.
I Know Ritz-Carlton and You're No Ritz-Carlton – BILL QUISENG
https://billquiseng.com/2012/04/11/i-know-ritz-carlton-and-youre-no-ritz-carlton/
Apr 11, 2012 – Practice the 10-5 rule. … If you are a customer service leader, remind your Ladies and Gentlemen daily of The Three Steps of Service and …
How the 10-Foot Rule Can Help You Win Customers
https://www.entrepreneur.com/article/236762
Aug 26, 2014 – Keep in mind, you are not only in the business of providing a service or product to your customers, you are also in the self esteem and “feel good” …