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Contents
These Two Customer Service Formulas Can Improve … – Forbes
https://www.forbes.com/sites/micahsolomon/2017/11/15/two-customer-service-expert-formulas-that-can-improve-service-performance-100/#:~:text=At%20Quint’s%20hotel%2C%20every%20employee,eye%20contact%20and%20a%20nod.&text=At%203%20feet%3A%20Verbally%20greet,(%E2%80%9CGood%20Morning%E2%80%9D).
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10 and 5 Staff Rule | Hospitality 101 – Coyle Hospitality
https://www.coylehospitality.com/hotels-resorts-inns/what-is-the-10-and-5-staff-rule/
Exceptional customer service is essential in the hospitality industry, and the 10 and 5 Staff Rule helps to ensure guest satisfaction in your company.
Marriott employees get to know their inner guest – Skift
https://skift.com/2013/04/20/saturday-marriott-employees-get-to-know-their-inner-guest/
Apr 20, 2013 – We don’t know if customer service at the Tampa Airport Marriott is as … It’s called the “15/5 rule,” and employees must apply it to each other as …
How to Increase Your Likeability: The 10/5 Rule – Right Attitudes
https://www.rightattitudes.com/2016/12/16/the-10-5-rule-customer-service/
Dec 16, 2016 – Air India Maharajah illustrating the 10/5 Rule of Customer Service … to customers in the hospitality, healthcare, retail, and other service …
How Using The 10-5 Rule In Banking Sets A Cultural Tone …
https://csbcorrespondent.com/blog/how-using-10-5-rule-banking-sets-cultural-tone
Aug 6, 2018 – 10-5 Rule for Bank Customer Service. As you greet them, if the customer seems confused or lost in any way, you offer to help. That is it.
Using the 10-Foot Rule to Increase Your Likability – Butler Street
https://www.butlerstreetllc.com/post/2018/04/29/using-the-10-foot-rule-to-increase-your-likability
Apr 29, 2018 – As part of his customer service strategy, he institutionalized the very trait … There are other variations (10 5 3 Contact Rule, 15/5) too, but what …
I Know Ritz-Carlton and You're No Ritz-Carlton – BILL QUISENG
https://billquiseng.com/2012/04/11/i-know-ritz-carlton-and-youre-no-ritz-carlton/
Apr 11, 2012 – Simply Google “Ritz-Carlton service” and you will find any number of … Practice the 10-5 rule. At 10 feet, acknowledge the customer with eye contact and at 5 feet, greet the customer with “Good morning/afternoon/evening” and a smile. … or return, the kinds of examples you cite in R-C’s 3 Steps of Service.
The Ten Foot, Five Foot Rule – With a Twist – Shep Hyken
https://hyken.com/customer-experience-2/ten-foot-five-foot-rule-twist/
Jun 25, 2012 – It’s Customer Service 101. It is a very basic concept or strategy that you may be familiar with, except I have a twist on this, so please read on!
How the 10-Foot Rule Can Help You Win Customers
https://www.entrepreneur.com/article/236762
Aug 26, 2014 – Related: The 3 Things You Need to Do When You’ve Upset Your Customer … This applies not only when using the 10-foot rule with our customers, but … Keep in mind, you are not only in the business of providing a service or …
The 5' – 10' Rule – 9P Online
https://9principles.com/learning/the-5-10-rule/
The most effective way to kickstart the making of a positive impression is by incorporating a simple customer service tactic called the 5′-10′ Rule, sometimes …
10 & 5 Rule of Hospitality – Your Brand Voice
https://yourbrandvoice.com/10-5-rule-of-hospitality/
Jul 21, 2013 – The rule was a basic you put yourself on a path to providing exceptional customer service and being a great teammate.
10 5 3 Contact Rule by Nikita Kelkar on Prezi Next
https://prezi.com/a7ghm2ik-cux/10-5-3-contact-rule/
3. The 10-5-3 approach is a simple system for ensuring that customers are acknowledged and made to feel welcome. Carry out training sessions amongst the …