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Strategic Customer Service : Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits. 273 Pages·2009· 12,569 …
“The most practical customer service book I’ve read. No one in the hospitality … “John Tschohl’s book , Achieving Excellence Through Customer Service , hits. 376 pages
by C CARE · Cited by 10 — Your goals for this book on customer care are to understand why customer service is more important than ever and how it could transform your business if you … 24 pages
by T Newby · 1991 · Cited by 14 — Complete the excellent experience and poor experience reviews on the following pages. Your experience of excellent customer service : 1. 112 pages
Download this crisp 20 page eBook on Customer Service Excellence. Critical components. Steps to develop a service culture. Ways to implement it.
A Blue Beetle Books Publication. Strategies and Tools for Delivering. Great Customer Service . Growing communities one idea at a time. 30 pages
About This Book · Information · Table of contents · Popular in Customer Relations. View all · Popular in Business. View all.
nical advisor on this book . Our deepest gratitude to Kathy Welton for contacting us about writing the original Customer Service For Dummies.
TRAIN YOUR EMPLOYEES. HOW TO HANDLE ANGRY. CUSTOMERS . 10. DON’T LET AN UNHAPPY. CUSTOMER LEAVE YOUR. STORE. Page 4 … 46 pages
We monitor Knowledge Center forums, My Support, OpenText Live webinars and social media. The OpenText Customer Experience team also reaches out to customers . 22 pages
Summary:How to Improve Your Customer Service Steve Macaulay and Sarah Cook Kogan Page (1993), 175 pages ISBN-10: 0 7494 0999 1 Theme of the Book Ultimately …
PDF | On Jan 1, 2010, Markus Groth and others published Customer service | Find, … Interest in research on customer service has … a single book chapter.